Brief: to provide a lower cost, partially inter-changeable family of counters for Customer Service Desks and Pharmacy Dept.
- Modular system of counters developed with common units not just for the two areas briefed but also extended to the General Merchandise, Jewellery and Photo Depts.
- Elimination of left and right-handed corner units / Halving number of worktops by making them reversible
- Number of specified Parts reduced by 25%
- Counters are now a fully modular system, with 12 primary standard units making 4 different counters
- Despite the various counters looking quite different, 70% of Parts are common
- Next step is to carry out same exercise to Bakery counters to bring into ‘family’
- Major savings achieved